How to Quickly Engage Customers, Improve Customer Service (and help you make more Money..)

It came in today’s mail..

A Quick and Easy tool to maximise Customer Engagement and Feedback..

In this 2 minute video, you’ll learn how you can take advantage of this brilliant (low cost) money making, customer keeping idea..

https://www.youtube.com/watch?v=xYdPMa4KFgk Read more…

What got me Thinking about Rituals and Routines on the Way Down the Beach Today and How It can have Big Impacts in Your Business and Life

It’s Sunday morning and I’ve got about 25 things I wanted to share with you..

Hopefully they’ll make some sense… and make a difference to you as well..

WARNING — THIS MAY SHOCK AND OFFEND..

I don’t want to offend or shock or upset you but… there might just be a lesson in here for you (and me..) about Rituals, Routine, Rules and getting the Results you want out of your business and your life..

 Anthony Robbins and My Drive to the Beach today..

I was driving down to the Surf Club this morning to do a light workout and have a dip in the Indian Ocean and (being the observant person that I am) I kept noticing all the people out running and walking on the paths that lead up Oceanic Drive past Bold Park on the way to City Beach..

It reminded me of an Anthony Robbins video I had watched a week or so ago where he said ‘I can tell your rituals by looking at your body… If you have a fit and toned body you can’t get that without the ritual of working out 4 or 5 times a week..’

Read more…

Vale Sales Legend: The Great Bill Fitzpatrick and his Gift to You and Your Sales Results

I’ve come back early from my holiday to help arrange a funeral.

My wife’s champion father died last Friday.

Sales Legend, the Great Bill ‘The Silver Fox’ Fitzpatrick passed away peacefully in his sleep – aged 76.

 A WEEK IN THE TWILIGHT ZONE

The week between the death of a loved one and the funeral is a twilight zone for the close family and friends left behind.

There is the shock, the sadness, the realisation of the hole in your life and the need to move forward and the importance of celebrating what was and the legacy they leave from their time on this planet.

As we go through photo albums preparing for the funeral we both laugh at all the fun memories and cry for the loss.

Tears amongst the smiles.

It is a time of family and close friends coming together.

All sharing this twilight zone together.

Some of you will know I have mentioned Bill in the past.

 BILL’S GIFT TO YOU

We did a fantastic ‘Sales Champion CD of the month interview with him a couple of years ago.

Bill was certainly no ordinary sales person.

He sold direct sales for Niagara Therapy for over 35 years. Read more…

Why Customer Service starts way after the Initial Purchase

Only two sleeps before Christmas..

The year has flown by.

The tree is up downstairs. Lights are on. Tinsel glittering as they change from red to blue to yellow..

Gift cards, Apple gift cards, Apple TV’s, books, makeup, clothing and other stuff lay wrapped around the tree ready to surprise and delight on Christmas morning.

I’ve been in and out of shops getting all sorts of variations in Customer Service.

Some surprise with their interest, friendliness and product knowledge (like at Specsavers and Apple) and some surprise with their lack of interest, friendliness and clear desire to do the bare minimum and collect their hourly rate (read large Department store I shall not name..)

Talking of Customer Service Surprise and Delight..

My darling wife’s car was broken into the other night…

Driver side window.. car unlocked. Read more…