What Too Many Managers Fear

What Too Many Managers and Employees Fear and 3 Steps to Deal with It

This all started with a lunch conversation with my darling daughter Caitlin.

She Manages a retail fashion store. It just happens to be the top performing store in the country.

She told me about a problem she was having.

I’ve heard this problem many times in many other organisations over the years.

Here is what I recommended she do.

Inside Secrets to Personal Best Elicitation for Managers, Leaders and Coaches

If you’re going to get the best out of people – help them beat their Personal Best (PB’s) you need to have an understanding of basic Psychology.

You need to understand how to use the power of influence, how to motivate, encourage and challenge the best out of yourself and others.

People like public praise and acknowledgment – especially extroverts.

Why Manage the Management Words You Let Come out of Your Mouth

What You can Learn from Ross Lyon and Buddha to Lead and Manage Better in Your Business

Let’s start with my main point right up front..buddha_sky_2_by_hanciong-d6cctvq


I am regularly inspired by the business and life lessons I get when reading the Sports section of the newspaper.

Take today for instance on page 71 of the West Australian newspaper.

Headline – ‘Threats Continue for Freo’s Defence.’

But that’s not the point.

It’s about the wording, the regular messages and philosophy coach Ross Lyon puts out to his team and the supporters.

‘We’re an anywhere, anytime team…’

‘We’re a “no excuses” club..’

Can you see how those words have a powerful impact on self esteem, self belief, self image and conversation of both players and supporters?

Words Do Shape People

Everyone has had leaders and mentors whose words have helped shaped their self image.

“You’re a good boy (or girl)..”

Leadership Lesson #23: How to Prevent and Resolve Team Conflict – The Team Harmony Factor


Talk about February being the Month of Spreading the Love..lf conflict video shot
On Tuesday I heard a Management comment that was the complete opposite..
That was like a Death Knell to High Team Performance..
It was almost as if this Manager had been reading ‘Management Secrets of Captain Bligh’..
This video talks about what to learn from this…

SMART Decision Making and 5 Tips on How to Avoid Making Dumb Decisions in Your Business

Do You Use SMART Decision Making?


Another week has zipped by..

And the week has demonstrated yet again the importance of knowing how to make good decisions in a company..

Decision Making is a skill.

Decision Making is a skill that can be learned, practiced, coached and improved.

In the absence of using Smart Decision Making discipline, a lot of dumb (and costly) decisions are made every day..

I’ve seen and heard the power and cost of making EDD’s and ULD’s..

I heard how one ULD cost over $200,000 and another caused a top performing, high revenue generator to walk and head straight over to the opposition..



I was talking to a guy last week (Chris the Sound guy at our gig last Friday night.. My band played a Primary School Christmas party at the Yokine Bowling Club…)

Leadership Lesson # 39: Why Ode to the Crazy Ones?

I’m reading the Steve Jobs biography by Walter Isaacson at the moment..

I find myself getting inspired.. angry.. inspired.. angry..

Inspired about his incredible achievements..

Angry about the way he treated people – even those very close to him.

It really is a rollercoaster ride about a very complex but driven person, who really has,
as he used to say ‘made a dent in the Universe’

Sales Management Lesson #24: The $300,000 Sales Coaching Ripple Effect

Sunday 12.39 – Perth.

Where do I start?

What a week this week?

Nationally, we’ve got the Labor Party Conference in Sydney with Gay Marriage dominating the agenda (although it’s the Nuclear Sales to India topic on the agenda today..)

Locally, its the Channel Seven Christmas Pageant (which cost me $120 parking fine last night for parking in a street they are using in the pageant today… Hope people enjoy the pageant. Lesson for Leigh about parking..

Yes, I have gone through the Denial – Anger – Bargaining – Frustration/Depression – Acceptance and now New World View process over this ticket.. Occasionally lapsing back into Anger.. But…)

Actually, as I think about it, we have people going through the exact same emotions over the Gay Marriage, Mining Tax and Carbon Tax issues as well… Although I’m not so sure we’re going to get to New World View on the Carbon Tax issue…)

The real lessons from the week..


In a coaching session with a Sales Manager during the week where this manager has taken action.

Paul Harris, Sales Manager at Hosch in Perth has overseen and managed a 300% growth over the past 3 years. He is by any measure, already incredibly successful.

But he wants to do better.

He came to the last Sales Management Masterclass, and he realised he had much still to learn.

He talked of the impact of the strategies from the Sales Management Masterclass not only impacting his Sales Team (in fact, one of them have left since he had a ‘sorting it out chat’ with him. He says he and the team now feel a massive weight has lifted off their shoulders.

As he put it, quoting an old Elvis Presley movie – ‘The Interference Has Left the Building.’

Sales Training Lesson #567: Why People Buy and Why People Don't Buy

A presentation by a friend of ours, Steve McGurk… using a new technology that moves beyond ‘Death by Powerpoint’ called Prezi.

Wow.. it allows you to scan in and out and move around a presentation rather than have to move slide by slide and linearly…

Steve has put several powerful Youtube presentations and a powerful TED talk on ‘Challenging the Status Quo and Innovation..’

Here are some of the great points I got from the presentation.