Retail Customer Experience Insight – Avoiding Retail Armageddon
If you’re in retail and you’re not happy with sales results.
If you’re in retail and you’re sick of online retailers cutting your grass, eating your lunch and taking your customers..
If you’re in retail and you feel you’re riding on the back of a dinosaur – going over a cliff ever so impendingly..
Here is an answer for you.
I came across this video highlighting the importance of Customer ENTERTAINMENT, ENGAGEMENT AND EXPERIENCE for Future Retail Sales Sustainability and Success..
Retail Customer Experience Science, Design and Implementation.
You have to become an Expert at Retail Customer Experience Science, Design and Implementation.
The smart Retailers are designing and implementing an ENGAGING, ENTERTAINING Customer Experience.
It’s way more than Merchandising and Pricing.
It’s way more than ‘have a nice day..’
Having the ideas is one thing.
Implementing those ideas is another.
Often it will mean your thinking needs to spin on a 10 cent piece – PARADIGM SHIFT…
Sure you’ve been in Retail for 25 years…
But things have changed a bloody lot in those 25 years..
Yet, people still want the same things..
Engagement.. Experience… Entertainment.. Community..
WANT MORE..on Retail Customer Experience Science, Design and Implementation..