What a funny weekend..
Well it was for me anyway..
THE FOOTY SHOW
It all started on Tuesday or Wednesday this week with an article in the West Australian where Collingwood Coach Mick Malthouse was quoted waxing emotionally about his old Club Richmond.
How much he feels at home when he goes there.
He’s coaching Collingwood.
It also happens he’s going to hand over the Coaching duties to Nathan Buckley in October this year.
He then goes on the Footy Show on Thursday night and is interviewed about how “happy” (read unhappy) he is to hand over the coaching reigns.
He says things like (and I’m paraphrasing..but essentially these were the words he used..)
‘Passion is not a tap you can turn off after 23 years ..’
‘My mother was dying when I signed the contract and my grandchild was very sick… so I probably wouldn’t have done it had I not been in that kind of mood..’
‘My job description and contract for next year have not yet been finalised and if its not to what I think it should be, I won’t be there next year..’
He then goes into a meeting on Friday afternoon to discuss his future role and contract for next year.
WHAT TO YOU THINK MALTHOUSE WAS DOING?
He was positioning himself to be in the best possible bargaining position to negotiate the best possible outcome for himself.
Over the years it has been widely reported how Mick likes to read Eastern texts like ‘Sun Tzu the Art of War’ ‘Thick Face/Black Heart’ etc.
If you have read any of these you know the importance of pre positioning and confusing the enemy before entering battle.
BUT WHAT IMPACT DO YOU THINK THIS IS HAVING ON THE TEAM?
How do you think his players must be feeling about all this public posturing and power playing.
The President Eddie ‘Everywhere’ McGuire said there was a full and ‘frank’ discussion on Friday after the Footy Show escapade.
The CEO Gary Pert has said he was very ‘disappointed’.
Sure. Collingwood beat Carlton at the weekend, but this little ball game is not over yet.
PERFORMANCE = POTENTIAL – INTERFERENCE
Years ago I read a terrific book called ‘The Inner Game of Golf’.
One of the key lessons in it was the equation, Performance equals Potential minus Interference.
The quickest way to improve Performance is to Minimise Interference.
Mick was doing a marvellous job of creating interference last week.
THEN ON TOP OF THAT
On Friday the Captain of the Collingwood team Nick Maxwell and key defender Heath Shaw are found guilty of gambling on a game. Shaw is suspended for 8 weeks (almost half a season..)
Interference attracts interference??
Mick spoke on the Footy Show of the importance of focus and team harmony.
His behaviour was like dropping a big rock into a still pond.
It was like David Williamsons Play ‘The Club’ circa 2011..
There will be more to this saga before October for sure..
BULLYING, EGO’S, INTERFERENCE
I was talking to a friend at the weekend about their workplace.
They told me they were about to leave their job because of ongoing bullying.
Being called ‘dumb’ ‘an idiot’ ‘lacking intelligence’ ‘not a team player’ in public meetings had done its job.
This person was leaving.
Funnily enough, they are not the only one.
The turnover has been astronomical since the new boss and their new sidekick came to town.
What is it that motivates a manager to call a team member names like this in public meetings?
Which text book or management course did they get that one from?
‘Not a team player’ when spoken by this type of manager normally means ‘won’t do what I want you to do..’ or ‘asks me why rather than just doing what I say..’
Surely 1-1, face to face, calm ‘sorting it out discussion’ is the mature, adult thing to do.
‘Praise in Public. Reprimand in Private’ is a well proven and documented model.
(Unless of course, your ego is tied up in the battle. Then all rules go out the door. Its win at all costs.)
Lesson to those interested: If you have a problem with someone. Call them into your office. You may or may not want an observer/witness. And open with ‘we seem to have a problem…’
Outline how you see the problem.
Get their version and input.
Refer back to the fact that there are previously agreed goals, rules, guidelines, standards and discuss (with their input) ‘how are we going to make that happen?’ ‘What do you need to do different?’ ‘What do I need to do different?’
Document a plan of action. Who will do what by when? When will we follow up to check we are on track?
And, let it be known, if we can’t resolve it or work it out, one of us will have to go. ie: there are consequences to not delivering on promises, commitments, working to agreed goals, rules or plans..
(I think Eddie referred to this when he said ‘There will be a Director of Coaching next year whether its Mick or someone else..’)
No one is irreplaceable.
FINALLY.. FOOD AND WINE EXPO SECRETS REVEALED
I popped into the Food and Wine Expo on Saturday to see one of my old friends stands there.
Talk about people.
There were Thousands and thousands of people eating, drinking, socialising, learning, laughing..
What an event!!
I understand they are in Sydney, Melbourne, Hong Kong,, all over the place.
Which only goes to show..
If you’re giving away food and drink… people appear.
This is a secret we share when people say ‘but people don’t show up to our meetings…’
It’s also the secret Marketing guru Dan Kennedy says is the secret to successful business.
‘Find a starving crowd..’
People were crawling over each other to get a taste of wine, or a nibble of chilli salted chips or Vino Food spread on a cracker..
They were after new sensations, new experiences, new pleasures…
Questions for your next planning session:
1. Where is our next starving crowd?
2. What new sensations, new experiences, new pleasures can we offer our customers?
I’ll save my customer experience story for another day but suffice to say now…
I got some new glasses with prescription lenses in about a month ago.
But when I put them on they hurt my eyes.
When I rang the store they said ‘they will take some getting used to..’
When I finally went back to the store with them I’ve found that they have put the left eye in the right eye and the + was read as a -.
No apology. Just a curt, ‘we’ll fix it. come back in a week..’
Guess where I won’t be going in future?
Should I email or phone them or send them a video link I recorded once for the Hospitality Industry on the value of turning an upset customer into a raving fan??
Will keep you posted..
In the meantime…. look for that Hungry Crowd… and watch the Collingwood case study unfold..