From The U.S of A… Handling the Customer Customer Service Lessons from the New York Hat Shop CONFESSION – I love hats. When you have as little hair as me and my freckly fair skin, I’m only too happy to cover it up and keep my old head warm. So when I was in New…Details
This is the type of Follow Up we should all be doing. It’s the secret to so much in sales and service success (or even success in everyday life…) FUP #1 – The Email Follow Up “Did you get that email? No I didn’t? What was in it…?” You sent the email and you assume…Details
WORLD FAMOUS CUSTOMER SERVICE EXPERIENCE TIPS I was just going through some of my snaps from the USA/Canada photo album. Too many of us take the snaps on tour then forget them. Yet there are often business, marketing, customer service, sales training and money making lessons in those photos you take on tour. Here are…Details
The Government say NO to Twiggy Forrest lobbying for an enquiry into Iron Ore Prices. Why? Because China have just done a deal with Brazil to dump even more cheap iron ore on the worlds market. So much cheap iron ore that will out produce BHP, Rio and FMG combined… How is that going to impact life in Australia?? That’s either a hot or cold wind.. Either way… Ouch!!Details
I was doing a strange thing at about 3am this morning..
It may not be what you think..
I was listening to this podcast.Details
#1: Quoting.. – Video lesson
#2: What Every Sales Manager should be teaching their Sales Reps but 95% Don’tDetails
What You can Learn from Ross Lyon and Buddha to Lead and Manage Better in Your Business
THEY’RE NOT ‘JUST WORDS’
I am regularly inspired by the business and life lessons I get when reading the Sports section of the newspaper.
Take today for instance on page 71 of the West Australian newspaper.
Headline – ‘Threats Continue for Freo’s Defence.’
But that’s not the point.
It’s about the wording, the regular messages and philosophy coach Ross Lyon puts out to his team and the supporters.
‘We’re an anywhere, anytime team…’
‘We’re a “no excuses” club..’
Can you see how those words have a powerful impact on self esteem, self belief, self image and conversation of both players and supporters?
Words Do Shape People
Everyone has had leaders and mentors whose words have helped shaped their self image.
“You’re a good boy (or girl)..”Details
Nice Shock Out of the Blue – The People You Meet and the Books You Read to Help You as a Leader of Change
Sometimes you never know where your influence starts or ends.. ‘Now I’m Talking… Life Lessons from a Telecommunications Pioneer.’
Of course I say ‘Yes…’Details
10 Questions and 5 Steps to Bringing Your ‘A Grade’ Sales Game to the Table
BRING YOUR ‘A GRADE’ SALES GAME
I was running a sales training session in a Board room last week with a high powered sales team in the Investment Services-High End Property game.
Have you ever had one of those ‘stream of consciousness’ moments when even you are surprised by the power of what you say?
It hit me like a ton of bricks as the words came out of my mouth.
You can dress like an ‘A Grade’ Player..
But are you doing all the things an A Grade Player does??
The Giants in Perth have come and gone..
They certainly lived up to their hype..
Go to www.salesrevup.com.au NOW
Crowds of 300,000 and 400,000 saw the Giants each day of the 3 day visit..
1.4 million people in 3 days.
Certainly good for the bars, restaurants and shops of Perth.
THE 8 BIG QUESTIONSDetails