OK.. so I’m a day late with this email..
What with Fathers Day yesterday and just getting back from Hamilton Island.. give me a break..
So What? I hear you ask..
What were the business lessons from last week for you?
1. THE POWER OF THE MYSTERY SHOP
At the conference on Hamilton Island last week I got the attendees of the Hospitality Conference to ring each others properties to see how the person at the other end of the line handled the enquiry.
Imagine it… 50 people in a room each ringing each others properties..
Mobile phones were going mad all over the place..
The Result…. Over 95% of the group said ‘THIS NEEDS TO BE DONE BETTER… THIS IS COSTING US BIG MONEY..’
It’s to be expected..
In almost all cases, the person answering the phone has
NO REGULAR FEEDBACK OR COACHING
NO MEASURES ON KEY CONVERSION INDICATORS
Yet they are the front line of the business..
In many cases they see the phone as an interruption to their ‘work’..
‘The bloody phone keeps ringing!!!!!’
Lesson: have the best trained, front line phone converters in the business…and increase your sales revenue by between 30 and 100%.
2. THE POWER OF THE REAL PLAY ROLE PLAY DRILL
Have you heard of Positive Deviancy?
What about Deliberate Practice?
What about Whole Body Learning?
If you’re serious about taking
to the next level, you really should do some googling and investigation on these things…
I am presently taking my Coaching Systems to a whole new level by developing some powerful Coaching Methodology using the Synergy of these 3 key areas..
If you have a sales team and you want more info on this hit reply and write ‘PDDP’ in the subject line.
I can only reveal these New Science Coaching Secrets to Qualified Clients as they really are breakthrough coaching strategies I cannot let slip into the hands of my clients competition..
3. THE POWER OF THE PLAN TO FINANCIAL FREEDOM
Sitting in a seminar with one of my Property Development clients the other week it became super clear..
‘If you don’t have a plan that can demonstrate the Mathematics of Financial Freedom Success.. You don’t have a plan… You’re just dreamin’
Now don’t get me wrong, dreaming is OK… It’s powerful.. It’s necessary..
But the step beyond dreaming is a plan with the mathematics included..
And if you can have a plan that is proven and ‘risk minimised’ or even ‘risk reversed’ that’s even better..
How good is your Plan for Financial Freedom so far?
As my client says in the seminar, ‘those ads showing super funds with $275,000 in on retirement… are a joke..’
Work it out…. $275,000 x 5% return = an annual income in retirement of $13,750..
Who wants to live on $13,750???
That’s cat food on a biscuit existence if my calculations are anywhere near accurate!
Anyway, time to head off..
Have a good week..
I’ll put a few shots of the Hamilton Island trip up on the blog later today if you’re interested otherwise I’ve put a couple up on my Facebook page already..
In the meantime, if you haven’t got a copy yet..
To help you on your journey to Success get your copy of the ‘Fortune Cookie’ Free report or check out the video summary go to
To read more go to
Have a good week..