Here’s some Sales Training tips that will challenge you… It’s probably an advanced Secret Training tip that most people won’t get around to telling you about… It’s so simple and powerful, you’ll probably need to read it more than once.. But let me start with SIX key selling, influencing and sales training principles before I reveal…
From The U.S of A… Handling the Customer Customer Service Lessons from the New York Hat Shop CONFESSION – I love hats. When you have as little hair as me and my freckly fair skin, I’m only too happy to cover it up and keep my old head warm. So when I was in New…
This is the type of Follow Up we should all be doing. It’s the secret to so much in sales and service success (or even success in everyday life…) FUP #1 – The Email Follow Up “Did you get that email? No I didn’t? What was in it…?” You sent the email and you assume…
WORLD FAMOUS CUSTOMER SERVICE EXPERIENCE TIPS I was just going through some of my snaps from the USA/Canada photo album. Too many of us take the snaps on tour then forget them. Yet there are often business, marketing, customer service, sales training and money making lessons in those photos you take on tour. Here are…
I was doing a strange thing at about 3am this morning..
It may not be what you think..
I was listening to this podcast.
#1: Quoting.. – Video lesson
#2: What Every Sales Manager should be teaching their Sales Reps but 95% Don’t
10 Questions and 5 Steps to Bringing Your ‘A Grade’ Sales Game to the Table
BRING YOUR ‘A GRADE’ SALES GAME
I was running a sales training session in a Board room last week with a high powered sales team in the Investment Services-High End Property game.
Have you ever had one of those ‘stream of consciousness’ moments when even you are surprised by the power of what you say?
It hit me like a ton of bricks as the words came out of my mouth.
You can dress like an ‘A Grade’ Player..
But are you doing all the things an A Grade Player does??
The Giants in Perth have come and gone..
They certainly lived up to their hype..
Go to www.salesrevup.com.au NOW
Crowds of 300,000 and 400,000 saw the Giants each day of the 3 day visit..
1.4 million people in 3 days.
Certainly good for the bars, restaurants and shops of Perth.
THE 8 BIG QUESTIONS
What Stops You Being the Same: Lessons on Luck and Getting Lucky
Hi Business Athlete,
Do you remember the old Charlie Tremendous Jones saying:
‘You’ll be the same in 5 years as you are today except for the two things –
The people you meet and the books you read..’
In today’s ‘easy access information world it is not only the people you meet and the books you read.
Its also the movies or YouTube or Facebook clips you watch.. the Wikipedia and Google facts you look up…and so much more..
We are all constantly being bombarded and influenced consciously and subconsciously by what we actively and passively soak up.
Here are just a few that have got into my psyche in the past week
THE MOVIE THAT INFLUENCED NEGOTIATIONS AND INFLUENCE IDEAS
Hi Fellow Business Growth Athlete,
I was having coffee this morning after swim training and my mate tells me the following tale of Twittism that riled me, stirred me up, got me to write this rant..
‘I was at xxxxx café down by the beach the other morning at about 5 to 7 looking for a coffee and breakfast and a catch up with friends.
(It’s one of our favourite places with a great view and in the past service has been pretty good. Either there is a new manager or they sound like they’re getting lazy… Taking their location as a guaranteed customer magnet instead of the overall friendly vibe I remember from last summer..)
My mate’s story continues…
‘I was 5 minutes or so early..
No other customers were there but there were two staff just hanging around.
So I go to the counter to put in my order..
One staff member says ‘we don’t open until 7…’
I go sit down and read the paper waiting for them to ‘open..’
The staff hang around doing nothing and talking to each other for another 10 minutes, by which time another 10 customers have arrived and now I’m in a queue.. he says..
I finally get coffee and breakfast at about 25 past 7..
As he said to me:
‘What is going through these people’s minds?’
‘Who trains them (or doesn’t train them..)?’