WORLD FAMOUS CUSTOMER SERVICE EXPERIENCE TIPS I was just going through some of my snaps from the USA/Canada photo album. Too many of us take the snaps on tour then forget them. Yet there are often business, marketing, customer service, sales training and money making lessons in those photos you take on tour. Here are…
#1: Quoting.. – Video lesson
#2: What Every Sales Manager should be teaching their Sales Reps but 95% Don’t
10 Questions and 5 Steps to Bringing Your ‘A Grade’ Sales Game to the Table
BRING YOUR ‘A GRADE’ SALES GAME
I was running a sales training session in a Board room last week with a high powered sales team in the Investment Services-High End Property game.
Have you ever had one of those ‘stream of consciousness’ moments when even you are surprised by the power of what you say?
It hit me like a ton of bricks as the words came out of my mouth.
You can dress like an ‘A Grade’ Player..
But are you doing all the things an A Grade Player does??
What Stops You Being the Same: Lessons on Luck and Getting Lucky
Hi Business Athlete,
Do you remember the old Charlie Tremendous Jones saying:
‘You’ll be the same in 5 years as you are today except for the two things –
The people you meet and the books you read..’
In today’s ‘easy access information world it is not only the people you meet and the books you read.
Its also the movies or YouTube or Facebook clips you watch.. the Wikipedia and Google facts you look up…and so much more..
We are all constantly being bombarded and influenced consciously and subconsciously by what we actively and passively soak up.
Here are just a few that have got into my psyche in the past week
THE MOVIE THAT INFLUENCED NEGOTIATIONS AND INFLUENCE IDEAS
Hi Fellow Business Growth Athlete,
I was having coffee this morning after swim training and my mate tells me the following tale of Twittism that riled me, stirred me up, got me to write this rant..
‘I was at xxxxx café down by the beach the other morning at about 5 to 7 looking for a coffee and breakfast and a catch up with friends.
(It’s one of our favourite places with a great view and in the past service has been pretty good. Either there is a new manager or they sound like they’re getting lazy… Taking their location as a guaranteed customer magnet instead of the overall friendly vibe I remember from last summer..)
My mate’s story continues…
‘I was 5 minutes or so early..
No other customers were there but there were two staff just hanging around.
So I go to the counter to put in my order..
One staff member says ‘we don’t open until 7…’
I go sit down and read the paper waiting for them to ‘open..’
The staff hang around doing nothing and talking to each other for another 10 minutes, by which time another 10 customers have arrived and now I’m in a queue.. he says..
I finally get coffee and breakfast at about 25 past 7..
As he said to me:
‘What is going through these people’s minds?’
‘Who trains them (or doesn’t train them..)?’
Hi fellow AC/DC Fan or Business Growth Seeker…
ROCK OR BUST IN YOUR BUSINESS
- Coached three different experienced Sales Teams to sell better, smarter and more strategically than before using New Science Persuasion Strategies they either didn’t know about before or had forgotten that they did know them.
- Met with two great guys who are moving from one career to another to discuss how they could keep Rocking On and using their gifts and talents to achieve their personal and financial goals
- Planned a whole new Business Innovation programme for a new client
- Planned my Christmas break with the family
- Updated my now famous R Factor – Relationship Marketing in the Digital Age Home Study programme
- Watched the AFL re-invigorate the International Rules Football with a great game Ireland v Australia (with around 40,000 others at Subi Oval last Saturday night..)
Rock or Bust…?
Recently I was working with a group of highly qualified Accountants.
One had a Masters Degree, international experience and clearly was highly intelligent.
He then told me of a client selling situation he was in… wondering why he didn’t win the work.
Once he told me the story, it was clear.
He’d made at least 4 key mistakes in his process.
1. Not only had he given away far too much information before he asked for the business,
2. He assumed that if he showed the prospect how smart he was he’d automatically get the business
3. He assumed that because he worked for a big firm, that would automatically transfer his credibility
4. He never asked the prospects DBC – Dominant Buying Criteria, to get the work in the first place..
In short, his Professional Services Selling process was POOR, WRONG, UNPLANNED, UNPRACTICED and FULL OF ASS-U-MPTIONS..
(You know the old story — when you ASSUME you make an ASS of U and ME…)
THE BIG LIE IN SELLING PROFESSIONAL SERVICES
Are You a White Collar Professional?
Do you sell Professional Services?
Do You Sell Business to Business and You’re Looking for a:
Better Sales System
Better Lead Generation
Better Sales Conversion
All done Professionally…
White Collar Sales and Business Development IS DIFFERENT.
Your people need to understand and LIVE that DIFFERENCE.
Every day they do NOT LIVE IT is costing YOU THE OWNER lost clients, lost revenue and LOST PROFITS.
DO SOMETHING ABOUT IT..
How Good is Your Sales Planning?
‘Where you aim is where you get’ so the Success Proverb goes..
How good is your Sales Aiming System?
If you’re in Sales Management you need an effective Sales Planning System.
You need to include Effective, Scientific Sales Planning into your regular Sales Training.
Questions to get you thinking:
How well do you use Sales Results Statistics?
Do you collect the right Statistics?
How accepting and positive are your sales people about the use of Sales Planning and Sales Statistics?
It really works..
And here is proof..
Sales Turnaround – Sales Coaching Gold:
From Tipping Out to Topping
This is a story of Sales Transformation.
A Sales Coaches delight.
I will keep this Sales Athlete’s identity a secret..
But it’s a great story of someone who was at the bottom of their Sales game..
Not so much Sales Training as Sales Management Lesson.
Unhealthy, depressed, ashen faced..
Then.. three months later…
Happy, healthy, making great money… and at the top of the Sales Results Ladder…
Almost double the sales results of the next person on the team..
Here is the story and the secret to the turnaround…
A must for every Sales Professional and Sales Manager..
2.59 minutes that will change your sales in the next 90 days if you use it..