A Quick and Easy Tool to Maximise Customer Engagement and Feedback

How to Quickly Engage Customers, Improve Customer Service (and help you make more Money..)

It came in today’s mail..

A Quick and Easy tool to maximise Customer Engagement and Feedback..

In this 2 minute video, you’ll learn how you can take advantage of this brilliant (low cost) money making, customer keeping idea..

https://www.youtube.com/watch?v=xYdPMa4KFgk

Why Anthony Robbins and R Words Might Shock and Upset You at Your Business

What got me Thinking about Rituals and Routines on the Way Down the Beach Today and How It can have Big Impacts in Your Business and Life

It’s Sunday morning and I’ve got about 25 things I wanted to share with you..

Hopefully they’ll make some sense… and make a difference to you as well..

WARNING — THIS MAY SHOCK AND OFFEND..

I don’t want to offend or shock or upset you but… there might just be a lesson in here for you (and me..) about Rituals, Routine, Rules and getting the Results you want out of your business and your life..

Anthony Robbins and My Drive to the Beach today..

I was driving down to the Surf Club this morning to do a light workout and have a dip in the Indian Ocean and (being the observant person that I am) I kept noticing all the people out running and walking on the paths that lead up Oceanic Drive past Bold Park on the way to City Beach..

It reminded me of an Anthony Robbins video I had watched a week or so ago where he said ‘I can tell your rituals by looking at your body… If you have a fit and toned body you can’t get that without the ritual of working out 4 or 5 times a week..’

How and Why to Use March to Celebrate Sales Super Heroes

March is Celebrating Super Hero and Money Month in Your Business

WHY AND HOW TO CELEBRATE THE SALES HEROES IN MARCH

It’s now the Month of March.

March is the Month of the Salesperson.

If you Google it, you’ll find the First Friday of March is dedicated as National Salesperson Day..

So, if you’re like 99% of other businesses, you’ve probably already missed it..

That being the case, I think we should make the WHOLE MONTH OF MARCH – THE MONTH OF BUSINESS GENERATION.. THE MONTH OF CELEBRATING THE SALES SUPER HERO..

The people who go out and generate the revenue in your business are the Super Heroes..

March is the Month to remind them of that..

The purpose of National Sales Person Day is to recognise the critical, vital, central role that the sales person plays in the economic well being of any company, community and economy.caitlegend2.jpg

 WHY USE MARCH TO CELEBRATE THE SALES PERSON?

Without the sales person there is no sale.

Without the salesperson there is no hunter bringing in the bacon…the leads, the list building, the prospects, the opportunities, the revenue, the profit..

THIS VIDEO – GET THE POINTS..

(This video is not only me celebrating the Super Hero Sales Legend role my own daughter delivered for a client in the last two weeks, but also highlights some of the coaching points that follow in this blog..)

Without the salesperson, the accounts person and the admin person have way less to do (or might even be out of a job..)

MARCH POINTS TO GET YOU THINKING…

Here are a series of facts/bullet points I found searching the web I thought you’d be interested in:

Leadership Lesson #23: How to Prevent and Resolve Team Conflict – The Team Harmony Factor

HOW ONE COMMENT GIVES YOU AN INSIGHT INTO DUMB (CAPTAIN BLIGH) MANAGEMENT THINKING

Talk about February being the Month of Spreading the Love..lf conflict video shot
On Tuesday I heard a Management comment that was the complete opposite..
That was like a Death Knell to High Team Performance..
It was almost as if this Manager had been reading ‘Management Secrets of Captain Bligh’..
This video talks about what to learn from this…

How the Sad Loss of a Sales Legend Can Turn to a Gain

Vale Sales Legend: The Great Bill Fitzpatrick and his Gift to You and Your Sales Results

I’ve come back early from my holiday to help arrange a funeral.Sales Legend Bill Fitzpatrick

My wife’s champion father died last Friday.

Sales Legend, the Great Bill ‘The Silver Fox’ Fitzpatrick passed away peacefully in his sleep – aged 76.

 A WEEK IN THE TWILIGHT ZONE

The week between the death of a loved one and the funeral is a twilight zone for the close family and friends left behind.

There is the shock, the sadness, the realisation of the hole in your life and the need to move forward and the importance of celebrating what was and the legacy they leave from their time on this planet.

As we go through photo albums preparing for the funeral we both laugh at all the fun memories and cry for the loss.

Tears amongst the smiles.

It is a time of family and close friends coming together.

All sharing this twilight zone together.

Some of you will know I have mentioned Bill in the past.

 BILL’S GIFT TO YOU

We did a fantastic ‘Sales Champion CD of the month interview with him a couple of years ago.Sales Legend Award

Bill was certainly no ordinary sales person.

He sold direct sales for Niagara Therapy for over 35 years.

Customer Service Lesson #4: Why my Wife went from Shocked, Upset and Angry to Smiling, Raving Fan

Why Customer Service starts way after the Initial Purchase

Only two sleeps before Christmas..

The year has flown by.

The tree is up downstairs. Lights are on. Tinsel glittering as they change from red to blue to yellow..

Gift cards, Apple gift cards, Apple TV’s, books, makeup, clothing and other stuff lay wrapped around the tree ready to surprise and delight on Christmas morning.

I’ve been in and out of shops getting all sorts of variations in Customer Service.

Some surprise with their interest, friendliness and product knowledge (like at Specsavers and Apple) and some surprise with their lack of interest, friendliness and clear desire to do the bare minimum and collect their hourly rate (read large Department store I shall not name..)

Talking of Customer Service Surprise and Delight..

My darling wife’s car was broken into the other night…

Driver side window.. car unlocked.

Motivation Lesson #4: What You can Learn from Sting, Parko and my old mate Neil about The Strength/Vulnerability Paradox

What You can Learn about Motivation from Sting, Parko and Neil. Discovering The Strength/Vulnerability Paradox at Our Age..

by Leigh Farnell

I’m a day or two late with this post.. But it’s not a question of motivation.

Have been wrapped in cotton wool recovering from a bout of the flu..

But while recouperating, have been watching documentaries on my apple tv and reading..

Here are some  quotes I’ve been hit with over the past few days I wanted to share with you..to help with your motivation, inspiration and learning.

MOTIVATION AND YOU?

Sting is one of my heroes, role models, mentors (or just call me a starry eyed groupie…in the non sexual way that is..)

I was Youtubing Sting clips last week and came across an interview he did for the Sunrise programme recently..

When Mel asked him ‘what motivates you to keep so fit and trim at age 60?’ he replies..

‘It’s a combination of discipline … and vanity…’

I thought, what a great answer? What a great combination of motivators..

Discipline and Vanity..Motivation and You..

SMART Decision Making and 5 Tips on How to Avoid Making Dumb Decisions in Your Business

Do You Use SMART Decision Making?

WOW..

Another week has zipped by..

And the week has demonstrated yet again the importance of knowing how to make good decisions in a company..

Decision Making is a skill.

Decision Making is a skill that can be learned, practiced, coached and improved.

In the absence of using Smart Decision Making discipline, a lot of dumb (and costly) decisions are made every day..

I’ve seen and heard the power and cost of making EDD’s and ULD’s..

I heard how one ULD cost over $200,000 and another caused a top performing, high revenue generator to walk and head straight over to the opposition..

EGO BASED DECISION MAKING VS DATA BASED DECISION MAKING…

 

I was talking to a guy last week (Chris the Sound guy at our gig last Friday night.. My band played a Primary School Christmas party at the Yokine Bowling Club…)

Life Lesson #1.5: What Near Death Teaches You about Currencies, Exchange Rates, Pizza and Health

It’s Monday morning as we move into the last few weeks before Christmas…

What a year it’s been..!

How good has it been for your health?

The US Election… Julia and Tony going at it.. Boat people.. Immigration.. New York storms.. The Dockers beating Geelong in the Finals…etc etc..

That’s the coffee table chat stuff… but what about yours and my business stuff..

Yours and my business health.. ?

The stuff of meeting prospects with problems and needs… solving those problems and needs….?

What about the stuff of where we are taking our businesses…. And how we are optimizing our time and our talents..

Leadership Lesson #12: What the Melbourne Cup and Barack Obama's Win Reveals for You as a Leader

What a week it was last week..

On Tuesday I came back to the office and turned on the TV to watch a great run in the Melbourne Cup. Green Moon’s run and the jockeys exuberance after the race were inspirational.

Here’s an exercise..

 LESSONS FROM GREEN MOON’S WIN

Let’s deconstruct what the winning jockey Brett Prebble said after the race..

“It’s a lifelong dream. I was very confident at the mile, then at the 1200m I thought the only thing that could get him beaten was his stamina if he didn’t stay the trip, but the feeling he was giving me at the 1200 was the sort of feeling you only get from very good horses. I’ve been very fortunate to ride some champions and he’s up there in the top 10.”

Where are the clues to leadership, winning and success in here?

Let me give you my thoughts.